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MTailor Review: Is Your Phone Better than a Tailor?

MTailor Review

By the time I first heard of MTailor, an app that claims to provide results better than those of a tailor, I'd reached a peak of total frustration with off-the-rack clothes.

Even before my current round of bulking, my athletic shape often meant a constant struggle to find clothes that fit without extensive tailoring.

After gaining a few more pounds, well-fitted clothing is even harder to come by and it's been beyond annoying.

Fed up with clothing for the masses, I started reaching out left and right to custom clothiers, eager to test the custom waters for myself.

Though the MTailor claims seemed to good to be true, I was psyched when they responded to me with a credit for one shirt, on the house!

What is MTailor?

MTailor is a custom clothing company that exclusively uses a smartphone app which takes your measurements to create custom shirts, trousers, and suits.

Specifically, the app uses the front camera on your smartphone to scan your body rather than using a traditional tape measure.

All you have to do is stand in front of your camera (raising your hands in the “freeze, scum bag!” position), rotate in a circle, and tailored clothes magically show up at your door a few weeks later.

It sounds crazy, I know.

And let me tell you, I was extremely skeptical.

The MTailor claim

How can an app possibly replace the time honored practice of tailoring, you ask?

On their website, MTailor makes a few, let's say, lofty statements.

“Get measured by your phone in under 30 seconds for perfect fitting custom clothing.”

and

“Your phone's camera is now 20% more accurate than a professional tailor.”

And they do all of this for a starting price of $69 OR….

$49 if you use my promo code ironandtweed20 to get $20 off your first purchase.

Sounds too good to be true, right?

The MTailor process

With my shirt credit in hand, I was super pumped to get the ball rolling.

I downloaded the app on my iPhone and got to work on this very straight forward process.

mtailor review

To order your custom clothes, all you have to do is:

  • Select your item
  • Choose your fabric,
  • and review the photos.

mtailor review

Then, select your:

  • Collar preference
  • Sleeve cuff type
  • Whether you'll wear it tucked or untucked,
  • and the overall fit

Depending on how quickly you can make decisions,  the design process can be completed in under a minute.

The Measuring Process

Next, it's time for measuring using the MTailor app. They suggest wearing fitted clothes or doing this in your underwear.

  1. Set your phone on the floor, leaning against a wall with the screen facing you.
  2. To find the correct angle, tilt the phone until two bars line up on the screen (similar to a carpenter's level).
  3. Next, walk backwards until your body is inside a box on the screen.
  4. Then, raise your arms and follow the prompt to turn in a circle.

On the subject of getting measured, my wife actually offered me a pair of her yoga pants to retain some form of modesty. My response?

“No thanks, I'll keep my dignity and do this in my underwear.”

In any case, the footage is deleted after they have your measurements, so I'm not worried that video of me in my skivvies is going to pop up on the internet.

However, after the measuring process, my enthusiasm began to shrink.

Doubts and concerns were rattling around in my head:

“That's it?…There's no way that worked…What if my beard throws off the neck size?”

Gotta admit, I was feeling pretty grim that this could be a realistic option for custom clothes at a reasonable price for my readers.

And then my shirt arrived.

The finished MTailor product

Well, gentleman, it works.

The damn thing works.

The machines are taking over, Skynet has become self-aware, and Arnold Schwarzenegger is going to start peeling off his skin to reveal the machine underneath.

Okay, maybe it's not that dramatic, but seriously, my camera phone just did the job of a tailor and I'm actually pleased with the finished product!

The quality

mtailor review shirt quality

Great quality for the price point.

I actually haven't found a single quality issue to take points away.

The seams are neat and even, the fabric feels durable, and all of the buttons are securely attached.

However, at only $49 (when you use the code ironandtweed20), you obviously can't expect material, construction, and details to rival $200 bespoke shirts.

The buttons are plastic, not mother of pearl, the material is soft and comfortable, but not the best I've ever felt, and the details don't draw attention, good or bad.

For my MTailor shirt, I opted for a light blue pinpoint, 100% cotton button-up and had expected a casual looking fabric.

So my only disappointment was the fact that the fabric actually has quite a sheen to it (which is indicative of dressier items).

This isn't inherently bad, but had I known the shirt would be a more formal material, I would have opted for a more elegant collar design.

But it's still a good shirt at a great price.

The fit

MTailor review shirt fit

This obviously doesn't fit as close to my body as photos you may see in magazines and ads, but it's just about as fitted as I've found to be practical in real life.

Anytime I have a shirt tighter than this, it looks great while standing at attention – but if I move, inhale deeply, or have a big lunch, the whole look goes to shit.

And considering that I do all three of those things on a daily basis, I'll stick with this comfortably fitted look.

Also, the shinier cloth reflects light and makes the wrinkles seem much more pronounced than other shirts in a more matte fabric.

However, the body could probably stand to be taken slightly and the arms may be a tad long. But neither are of great enough concern to send the shirt back.

When I reorder, I may have them dial the fit in a little more.

Shipping

You can typically expect to wait 4 weeks to receive your delivery.

It may sound like a long wait, but that's pretty standard with online MTM and there are tailors in my city with longer turn-around times than that, unless you pay a $30+ rush fee.

A series of unfortunate events

Funny story – the first time I laid hands on my shirt, it was actually soaked in beer!

After putting together the pieces, I've worked out exactly where things went awry.

My package was delivered on the Friday of St. Patrick's Day weekend, to the wrong address, onto a stoop that's a favorite smoking spot for the local drunks just a few buildings away.

I was out of town the entire weekend in Atlanta (at the fantastic StyleCon 2016!) and didn't get the package until my maintenance guy left it in my lobby after finding it on Monday morning.

During the course of raging St. Patty's festivities, my package got trampled, sat in a puddle of beer for the entire weekend and, through a tiny pinhole in the packaging, wicked up the liquid until my shirt was almost completely wet.

Now, I have to note, this wasn't negligence on the part of MTailor and I'm sure I'm the first and only guy to have this happen.

On the bright side, my contact at MTailor has informed me that they're going to start double bagging all their shipments now.

After hanging the shirt to dry, it was no worse for wear.

At least I can be confident that they make a durable party shirt!

My favorite things about MTailor

My own amazement with the technology set aside, this was an objectively positive buying experience.

  • It was extremely easy, and I'm not very tech savvy.
  • It was quick, with the actual measuring process taking less than a minute.
  • Free shipping to the US and Canada.
  • It's a fantastic value.
  • 100% money back guarantee. If you don't love it, they'll remake the item or refund your money.

Bottom line

If you have trouble finding shirts that fit properly and are looking to dip your feet into the world of MTM, I don't think there's a better place to start.

For $69, or $49 if you use the promo code ironandtweed20 to get $20 off your first purchase, you can start to flesh out your wardrobe with clothes that actually fit.

And since they offer free shipping and a 100% money back guarantee, the worst thing that can happen is that you have to send the shirt back if it doesn't fit.

So give MTailor a shot.

All the best,

Nate

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58 Comments

  • Reply
    Daniel Horton
    March 22, 2016 at 12:34 pm

    I’ve been thinking of going to a tailor for some time as I hate trying on and trying on and trying on shirts, and I haven’t had much success finding any that really seem to fit well.

    I really enjoyed your write-up and was convinced by how easy the process sounded so I ended up giving it a go. The process ended up being even easier than I imagined. And now I’m looking forward to a great shirt.

    Thanks for another good write-up. I’ll let you know how it is when it arrives.

    • Reply
      Nate
      March 22, 2016 at 2:13 pm

      That’s awesome, Daniel! That’s exactly why I was thinking “that’s it? There’s no way that worked.” Haha, it really is super simple. Let me know how it goes!

  • Reply
    Zack
    March 23, 2016 at 9:27 pm

    Come on NATE, how much bias is going into the recommendation of this service? I feel like your fluffing it because you’re mostly likely making revenue from your code. Sorry to say, that’s just what i feel.

    • Reply
      Nate
      March 25, 2016 at 8:57 pm

      There’s zero bias here. I think MTailor is a good service with a good product for the price point. Now, if I paid $200 for that shirt (on top of the shipping debacle), I would have been thoroughly disappointed. I’ll never risk ruining my reputation by recommending products or services that I don’t believe in for financial gain.

    • Reply
      anono
      November 22, 2016 at 9:59 pm

      So why do you have to take a picture of your whole body?, if its for s shirt wouldn’t wearing a tight t-shirt be enough? Can’t see why they need to snapshot your whole body

      • Reply
        Nate
        November 26, 2016 at 10:20 am

        They measure the whole body because they also make trousers. The instructions say that you can wear form fitting clothes if you choose.

    • Reply
      Harvey
      February 10, 2017 at 10:30 am

      He’s definetely getting paid for advertising, don’t believe the bs. Unless he’d be willing to release his tax returns showing he has received absolutely no money from MTailor. Notice how he’s responding to all comments, making only positive suggestions about the app. I know bs when I see it and this is full of it. If youi’ve noticed in the Apple appstore there are around only 69-70+ reviews right now most of them seemingly paid for, now if you go to the Google Play store there are 300+ reviews which is a much better sample size, and you can already see this service is mediocre at best at 3.5 stars and that’s proably including some paid reviews in there. It’s like the paid or free product reviews on Amazon all over again.

      • Reply
        Nate
        February 13, 2017 at 9:34 am

        Based on what an asshole you sound like in this comment, I don’t feel as though you deserve a response, but I’ll reply just in case my regular readers have the same concern. I was not paid to write this review. In terms of compensation, I received a complimentary shirt (as disclosed in the first section of the article) and get the same $20 store credit for referring a friend that literally every other customer receives. If I wasn’t happy with the product, why would I bother writing this review in exchange for store credit? If you read through the other comments from my readers, they are overwhelmingly positive. Even if there has been a fit issue the first time around, MTailor has made alterations free of charge. I’ve also tried two other similar services that didn’t meet my expectations so I didn’t waste my time writing a review. But I enjoyed the MTailor process and was impressed with the final product, so I wanted to share my experience so others could buy with confidence.

      • Reply
        Steve
        March 1, 2017 at 2:04 am

        WHO cares if he’s getting a kickback? YOUR getting $20 off, period! If it’s a bust, you send the item back and get your money refunded! Then if it’s not like he said, THEN call it bullshit! I’ve wanted to try it for so long but even though the chick in the commercial says iPhones AND Android can download the app for MTailor, my Android won’t! So Mate, if you know of a other way to obtain the app pass it along!

      • Reply
        ron
        July 13, 2017 at 3:18 pm

        Harvey your a DICK! Dude does a simple review to help out fellas looking for custom shirts and here you go attacking the man and accusing him of getting paid for a review. Like you seen his bank statements and overheard him making some deal with MT, when in actuality you don’t know shit. Who gives a damn if he gets paid or not.. you still get a 100% refund if the shirt is trash. Not unless you think MT is tricking ppl to buy their shirts and reneging on the 100% refund. If that is the case then you have some serious trust issues. Next time you decide to do a review for anything in your life please use your brain and think before you start making accusations about people you don’t know.

  • Reply
    Jake
    May 13, 2016 at 10:13 am

    Just downloaded and did this. It took less than 15 minutes and that was with deciding which shirt I wanted! Super easy. Now to see the quality and fit. Thanks!

  • Reply
    John
    May 17, 2016 at 10:23 am

    This is really interesting. I would think a process as intimate as tailoring and altering clothes couldn’t be carried out with a mobile app, but this service looks like it works pretty well, especially for the price. Thanks for sharing.

  • Reply
    JD
    May 23, 2016 at 7:36 am

    Purchased an MTailor shirt that fill well upon receiving but shrunk significantly after the first wash. Followed instructions and washed in cold water by itself and then hung to dry. One wash was all that it took. I’ll be getting that refund.

    • Reply
      Nate
      May 23, 2016 at 9:18 am

      Sorry to hear you had a bad experience. I followed the same procedure as you and mine didn’t shrink noticeably. Maybe it’s just the variation in fabric. Good thing you can get a full refund though!

  • Reply
    Jake
    June 10, 2016 at 6:24 pm

    I received mine today. Overall the quality was good but the neck was too small by almost a full inch. Impossible to button for wear with a tie. I’ve emailed them and will see how they make it right. No complaints about it other than that and I don’t judge a company by a small mistake, rather how they correct it. Will update again in the future.

    • Reply
      Nate
      June 13, 2016 at 11:10 am

      Definitely keep me posted. Mine didn’t require any alterations so I wasn’t able to provide that experience. Lucky for the other readers (not so lucky for you, haha) you’ll be able to fill in the gaps for us. Thanks!

  • Reply
    Jason
    August 10, 2016 at 6:16 pm

    Just got my shirt in and fits perfect I’m 6’5″ 280 big guy and bought a shirt from a nice suit store and didn’t fit very well neck was tight couldn’t button and bairly tuck in paints and was a tall so when I got this one the neck and tail was perfect fit I was very surprised I will definitely be buying my next one from here and on my phone.

  • Reply
    Ty
    September 11, 2016 at 2:30 am

    Kind of interested but I truly enjoy going into my tailor’s studio and being measured. I love hearing his stories from old-time Europe – tangibles and intangibles you cannot get from an app.

    A previous commentator wrote that the collar on his shirt was tailored to the wrong size and called this mistake a small mistake. I totally disagree; this is a major mistake, especially for those who specifically ordered a dress shirt to wear with a tie. Then comes the hassle of contacting the administrators and returning the item, after it already took one entire month. That’s not good.

    My local tailor has great customer service and doesn’t charge extra for rush. This app cannot compete with human interaction and the one or two-day turnaround my local tailor provides.

    I guess the app is not everyone… obviously.

    • Reply
      Nate
      September 12, 2016 at 7:33 pm

      I definitely agree, my fitting with Knot Standard was definitely an experience, while the MTailor was more of a interesting expirement. But I reviewed MTailor because not all guys have access to a good tailor. When I lived in the suburbs the only option was the local dry cleaners and they would do only the most basic and cookie cutter alterations. I strongly encourage you and others to use expert tailors when possible. Thanks for the contribution, Ty!

  • Reply
    Weeniezie
    September 11, 2016 at 4:39 am

    I really doubt this is better than someone ACTUALLY measuring a person. Wonder how much they forked over to you

    • Reply
      Nate
      September 12, 2016 at 5:50 pm

      The shirt you see in the photos is the result of me following the instructions and being measured by the app. No alterations. And they didn’t pay me anything to write the article other than the complimentary shirt.

  • Reply
    jake
    October 13, 2016 at 2:06 am

    Yea made in China, who is very hostile and restrictive. It’s time we look for American-made stuff. We got to wake up.

    • Reply
      Nate
      October 15, 2016 at 9:56 am

      That’s a good point, Jake. I would love to see everyone who reads me site be able to go to their local tailor and have custom made clothes. But not everyone has access to an american craftsman just down the street or even the budget for such things. I hope that a service like MTailor will act as a gateway experience and motivate guys to seek out better and better items in the future.

  • Reply
    Chuck S
    October 25, 2016 at 3:04 am

    I’m 5’8″ and about 270 LBS and can never get a shirt to fit because my neck is about 15″ but my waste is about 52″. So I have to buy 19″ neck shirts so the belly part will fit. Trust me, 4″ too large is very noticeable and somewhat embarrassing.

    So I gave this a shot and to my surprised I received a very form fitting shirt. The neck was right and I could button it at the belly. The problem is that a fat person spreads when they sit so though the belly was form fitting while standing, the buttons were very stressed when I sat…

    I sent them pictures of me wearing the shirt standing and sitting and they calculated I needed an addition 2″ in the chest and 4″ in the waist. I am waiting to see how the remake fits but I’m pretty satisfied to finally have a shirt that fits in both the neck and belly…

    Chuck

    • Reply
      Nate
      October 26, 2016 at 6:43 pm

      With those measurements getting a shirt off the rack and having it tailored doesn’t even seem like an option for you. That’s great that MTailor has you getting closer to your perfect shirt. They’re doing the remake at no additional cost, right?

  • Reply
    Kyle Hertz
    November 2, 2016 at 5:02 pm

    Question – does it display the measurements it will be using for whatever garments you select, so you know your exact measurements already for future purchases (especially if you want to order from elsewhere)?

  • Reply
    Jered Adamo
    November 23, 2016 at 4:44 pm

    The shirt fits much better than you think. The shirt that you say you see in ads are typically many inches bigger than the model and pulled in, either pulled in using stylist clips or tape. Having worked in the industry for 2 decades I can assure you I have made hundreds, maybe a thousand huge ill fitted shirts appear as if they were painted on the body with lots of work. As you say, I would not go smaller for real life. When a am finished making a short appear ultra fitted on a model they can barely move. We call the extra fabric,” ease” and its needed for ‘real life’

    • Reply
      Nate
      November 26, 2016 at 10:17 am

      Thanks for the insider perspective, Jered! You’re absolutely right about magazine fits not being practical in real life. Also, when the wrinkles and imperfections are “frozen” in a photo, they’re much more noticeable than when you’re moving naturally in real life (like an actors face when you pause the TV).

  • Reply
    Mike
    December 13, 2016 at 4:11 pm

    Try as they like, this “custom-made” experience is nothing like you get from a good tailor. This is a made-to-measure experience at best, a tailor is bespoke. My family has been in the business for three generations and my advise to anyone is to try a real tailor once, then make a distinction with an online experience. Once you have a piece of clothing build on your body from the ground up, using quality materials, stitching and fittings you will not want anything less.

    There is so much to building a bespoke shirt that people do not realize, wear a large timepiece? I will create one of the cuffs with extra material to cover it perfectly, or I will make the sleeve on that arm shorter to show it off, your choice. Take your tie off for after work gatherings? The placement of that second button on a shirt is very important and varies from person to person, I will place it so that it looks just right. Also, the little things that are often missed I will take care off without you asking. Such as extra cloth at the vulnerable wear points like the hem gusset.

    A thing to consider if you are at a company and you wish to advance some day. If your boss has been to a tailor, they know what to look for. Like me, they can tell a bespoke suit when you walk through their door.

    Anyway, give a real tailor a try, if not for anything else than you will learn a lot.

    • Reply
      Nate
      December 14, 2016 at 2:17 pm

      Mike, I have no doubt that a true bespoke tailor can produce a better shirt than a phone app (not even considering the value of the experience), but not everyone has the disposable income to afford or even lives near a classically trained tailor. I like to think of it as the difference between a Toyota Yaris and an E Class Mercedes. Unless you can produce a shirt for a collage kid in rural Nebraska for only $49, we aren’t really comparing apples to apples. My hope is that younger guys just starting out in life will use a service like MTailor and graduate to a service like the one you provide.

    • Reply
      Christopher
      December 31, 2016 at 10:46 am

      Mike

      Where are you based?

    • Reply
      Joe
      July 1, 2017 at 1:09 pm

      Mike I am a VP and I agree that people should dress appropriately for the job ,but it rubs me the wrong way when people believe they can advance based upon how they dress . The addage of dress for success is a hollow statement. You can dress up a pig and make it appear clean but in the end it’s still a pig in a nice suit. Please don’t encourage your patrons to dress for success but to earn it. This would make my harder to select someone for promotion but I would welcome the challenge.

  • Reply
    Christopher
    December 31, 2016 at 10:45 am

    Nate

    My biggest issue with off the rack clothes is the sleeves length. The standardized fitting for men with a neck of my size (16″) has sleeves 33-34″ automatically. Unfortunately with my height and arm length I require a 30-31″ sleeve MAX! While I may not have the income to dispose on a closet full of tailored shirts, I have however put the necessary income to my closet to have a solid foundation of right fitting suits and blazers. Ones which when worn with a regular cut shirt look ridiculous to have that much sleeve hanging out of my cuff at the wrist. Since the days and effectiveness of sleeve garters are long gone, I am looking for an affordable shirt that can be made with the appropriate sleeve length. As I look at your photos of the finished product it clearly shows a shirt with sleeves that are way too long. Do they send you the size that they have determined you to be? IS there a customer service rep that you can speak with in order ton finalize any details like this?

    • Reply
      Nate
      January 3, 2017 at 7:36 am

      They don’t send you final measurements but you can email customer support and send the shirt back for any alterations you want, free of charge.

  • Reply
    Joe Hanlon
    February 13, 2017 at 9:10 pm

    Do you sell gift certificates? (Including the promo code?/

  • Reply
    Don
    March 1, 2017 at 11:52 pm

    Nate
    Thanks for your review. I have been looking into mtailor and will give them a shot.

  • Reply
    JJ
    March 23, 2017 at 1:25 pm

    Hi Nate,

    Have you bought any more items from them since their first purchase and if so, are they still good product? I’m a very short guy and it’s hard for me to find good fitting shirts and i’m reluctant to spend the extra money on a tailor. Can you still recommend this company? Thanks!

    • Reply
      Nate
      March 23, 2017 at 6:09 pm

      I haven’t purchased any new dress shirts at all since this one since I’m on a mission to gain a significant amount of bodyweight. I’m mostly wearing clothes that stretch right now, haha. But I have had literally hundreds of readers buy shirts and with the exception of a few returns and alterations, they’ve all given positive feedback. Definitely give them a shot since the worst thing that can happen is that you don’t like the shirt and send it back for a full refund. Let me know how it turns out!

  • Reply
    JD
    April 19, 2017 at 6:40 am

    I was really excited to give MTailor a try. I downloaded the app, did the video measuring and ordered a shirt. It arrived about four weeks later. It fit at waist, neck, and sleeve, but was too baggy around the back and chest. I took pictures of me wearing it and sent them to MTailor. Adjustments were made to my measurements and a new shirt cut. A couple of weeks later, the shirt arrived and was still considerably too large. I was willing to keep trying and so adjustments were again made. However, in the time all this took, the chosen fabric was no longer available and I had to select a new one. Couple of weeks later, the new shirt arrived and was as close to custom as I believe I could get without a real tailor. I loved the shirt, so I ordered three more. The time between order and arrival this time around was far less. I tried one of them on only to find that it was most likely cut to a set of previous, faulty measurements. I was so disappointed that I didn’t even bother opening the other two shirts. On all the previous attempts, the company was willing to keep trying and I was also. But after sending photos of new shirt compared with the one that fit, and expressing my disappointment and intention not to make any future orders, they sent me return labels for the shirts and will refund the money. I would rather have shirts that fit rather than my money. back. MTailor is probably sick of me at this point. So, out of six attempts, it worked out once. Not good odds for me. I could probably drive into Chicago and splurge on one or two custom jobs, but definitely not something I could make a habit of. So my quest for relatively inexpensive and decently fitting shirts continues.

  • Reply
    Joey Doherty
    May 31, 2017 at 8:31 am

    I love the concept of the app doing the measuring. Were you able to get the number measurements they took? I do a lot of custom clothing (I have a business) so I keep a very close track of my personal body and finished measurements. I’m almost curious enough to order a shirt and see how it fits.

    As a custom clothier the idea is great though. Although I wonder how many times it goes wrong. With the quality of clothing I offer, I can’t afford to have the room for error in measuring that the app gives. It seriously is cool though!

    • Reply
      Nate
      June 8, 2017 at 6:24 pm

      I wasn’t able to view my final measurements. Definitely give it a try, I’ve had hundreds of guys order after reading this review and only one bad experience (he got a full refund).

  • Reply
    Walt Primer
    June 16, 2017 at 5:32 pm

    This company is a real joke. It took a few weeks to get The shirt I ordered. Went online and did a little spin and thought this might be a waste of money and time. The shirt fits but the actual arm length is way too short. Would not recommend doing business with these folks. I didn’t even get a return slip in case the product was not what I expected in the package.

    • Reply
      Nate
      June 20, 2017 at 5:16 pm

      Have you tried contacting customer service? They should be able to send you a prepaid return shipping label. Worst case they’ll give you a full refund.

  • Reply
    Jane
    June 30, 2017 at 8:32 am

    Does this work for womens button down shirts as well ?
    Thanks Jane

  • Reply
    Joe
    July 1, 2017 at 12:49 pm

    Tryed the shirt and sorry to say I don’t see a value here. The shirt seemed well made a little to tight across the shoulders and pulled up at the wrist when I extended my arms which I can’t stand. 69$ and having to wait for delivery not worth my time and I can find a shirt at JC penny of equal or better quality for a much better price and I can see how it looks and feels before I buy it and I don’t have to wait to get my shirt. I’m not much on the online purchasing anyways. So for that reason I’m out.

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